Privacy Policy

This privacy policy outlines how TMS Erina collects, uses, and protects your personal information, including health information. We are committed to safeguarding your privacy and ensuring that your data is handled in compliance with the Privacy Act 1988 (‘the Privacy Act’), the privacy Amendment Act 2012, and the Australian Privacy Principles (APPs).

 

Why We Collect Your Information

We collect personal information to provide you with the highest quality mental health care and to conduct our business operations. This includes but is not limited to:

  • Managing your health and treatment plans.
  • Supporting administrative and financial functions such as Medicare claims and payments.
  • Complying with legal obligations.

 

What Information We Collect

TMS Erina may collect the following personal information:

  • Contact details: Name, address, phone number, email.
  • Health-related information: Medical history, medications, allergies, and treatment records.
  • Medicare details and healthcare identifiers.
  • Emergency contact details.

 

How We Collect Your Information

We collect your information through:

  • Patient registration forms during your first visit.
  • Consultations, assessments, and treatments.
  • Communication via phone, email, or SMS.
  • Third-party healthcare providers with your consent.

 

Use and Disclosure of Your Information

Your information may be shared in the following circumstances:

  • With healthcare providers involved in your care, such as GPs, specialists or allied health professionals.
  • For administrative purposes, including audits, accreditation, and staff training.
  • As required by law or to address serious threats to health and safety.

TMS Erina will not use your personal information for marketing purposes without your explicit consent.

 

Storage and Protection of Your Information

Your personal information is stored securely in both electronic and hard copy formats. We implement measures such as password protection, secure filing systems, and staff confidentiality agreements to protect your data.

 

Your Rights

You have the right to:

  • Access your personal information by submitting a written request to the clinic.
  • Correct any inaccuracies in your information.
  • Lodge a complaint if you believe your privacy has been breached.

We aim to address complaints promptly. If you are dissatisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.

 

Website and Digital Interactions

Our website may use cookies or similar tools to collect information. Personal details submitted through online forms are handled in accordance with this policy.

 

Policy Updates

This privacy policy is reviewed regularly to ensure compliance with legal and operational requirements. Updates will be communicated via our website.

 

Contact Information

If you have any questions or concerns about our privacy practices, please contact:

TMS Erina
Platinum Building, East Wing
Level 3, Suite 3.10, 4 Ilya Avenue
Erina NSW 2250
Phone: (02) 4314 7000
Email: info@tmserina.com.au